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How
to get there? |
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By Car
Petaling
Jaya area. Route map will be provided to
student.
By Shuttle
We understand driving
in busy roads in Kuala Lumpur can be hectic
and troublesome, our swim centre will be
launching a new shuttle service from our
swimming school location to major condominiums
around Kuala Lumpur and Petaling Jaya. Please
email us your interest and let us know how
we can serve you better.
By Private Coach
Just
inform us which hotel or where you want
to pick up. We will arrange the coach to
pick you up and return. Rate differ from
the pick-up point and number or people per
coach. Please call us 03-22848928 to arrange
a coach service for you. |
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Terms
and Conditions |
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All
places are booked on a first come first
served basis. Students book a series of
lessons on the basis of there being a vacant
space within a pool and time slot.
The re-booking process will guarantee
a student a place within the programme.
It will not however guarantee a specific
time slot. All students are subject to movement
within the class schedules, and due to the
range of ability levels it is possible that
no space will be available during the same
time slot. Ballzaction will endeavour to
be flexible in its allocation of places
according to ability, but may find it impossible
to meet every eventuality. Consideration
will be given to siblings and other family
members, but not all levels can be accommodated
within the same time slots.
Terms:
Priority bookings
will be allocated to those students already
holding places. Booking of a place to return
to the programme must be on time and within
the priority re-booking deadline.
Failure to do this means those spaces within
the pool will be allocated to open bookings
and filled immediately after the deadline
is reached. No provisional holding of places
will be permitted.
All bookings and re-bookings will only be
accepted if accompanied by payment. Debit
or credit card and Cheques payment will
be accepted for bookings.
Fees may be paid either annually or by Term
in advance. Refunds for non-attendance will
not be given.
Our listed class
numbers are projected target figures and
cannot always be guaranteed. If a instructors
is absent, classes may be joined together
where it is considered appropriate.
Whilst we tries to employ 100% reliable
staff, obviously there are times when sickness
or accidents do occur at the last minute.
In the unusual event of this, every effort
is made to provide a replacement as soon
as possible but very occasionally, classes
may have to be combined. The only other
option would be to cancel the classes, which
is not a happy outcome for anyone.
Conditions:
Re-bookings are normally
done 2 to 3 weeks prior to the end of term.
To ensure
continuation of each student’s progress,
we provides an opportunity at the pools
to pay and book on-site for the next and
following term. If payment is made annually,
the student is automatically placed each
term into the correct class and level. If
paying termly and booking on-site, it is
more likely that the preferred time and
space will be available. If the priority
re-booking time is missed, it will be necessary
to re-book along with new students during
our open booking system.
All children should wear eye goggles and
tight fitting costumes/trunks. Baggy shorts
are not permitted.
The reason for this is that they cause extra
‘drag’ through the water and
distort the position of the body in the
water. It also restricts the smooth, efficient
movement of the student through he water
and in some instances even be a safety hazard.
All children advise
to wear a swim cap. This is in the interests
of hygiene to prevent hair trailing through
the water, causing others to swallow it.
It also keeps the hair off the face and
less of a distraction to the student during
the lesson. It keeps small children warmer
as most body heat is lost through the head
and again for safety, our colour-coded system
ensures that staff can immediately know
the standard of every student in the pool.
Parents must never distract the swimming
instructors and should direct all communication
through the lesson co-ordinator.
If a parent attempts to speak to the instructors
during the lesson this is a definite safety
issue. The instructors has taken his/her
eye from the students in their care and
in a few moments, anything may happen. It
is inappropriate to place the instructors
in that situation. Any relevant questions
can be asked of the co-ordinator who will
seek out the answer and, if necessary, arrange
a suitable time to speak to the instructors
concerned.
Parents are responsible for children in
the changing area. It is not Ballzaction’s
responsibility to look after students prior
to their arrival on the poolside.
If parents are away from the changing area,
they should return 5 minutes before the
lesson ends as children can become very
distressed if a parent is not available.
The co-ordinator is already looking after
the students for the next session so should
not be distracted by having to deal with
upset children looking for carers or parents
who are late. In addition, behaviour in
the changing rooms is important as we are
hiring the facilities.
Where conditions permit, parents may remain
on the premises but for safety and insurance
purposes, should not normally wait on the
poolside.
Termination:
For the termination
of swimming lesson, student has to serve
one month notice in advance.
Adverse
weather & Safety Precautious:
On a bad weather day, the swimming instructor
and the pool authority reserve the exclusive
rights to cancel the swimming lesson for
safety reasons. Once a swimming lesson has
started and has to be cancelled due to rain,
there will be no make up lesson. However,
land-drills exercise, water safety theory
or Q&A session will be conducted. Therefore
please attend classes regardless of the
weather conditions unless you have been
informed that the lesson is cancelled. Lesson
can be conducted under drizzling rain.
Attendance:
There will be no refund and make up class
if student is absent or when there’s
cancellation of lesson due to bad weather,
personal problem and without informing the
pool coordinator for any reason. However
if lesson is cancelled by the swimming instructor,
make-up class will be arrange for the student.
Temporary
Discontinuation:
One month notice has to be given for student
who wants to temporary discontinue the swimming
lessons while away from holiday or for any
other reasons.
Swimming
Equipment:
Swim goggles, swim suit or trunk are the
necessary equipment a student should have
for the swimming lesson. You may purchase
these products from us at a special rate!
Liability:
Students should note
that sports involves risk. Whilst we make
every effort to safeguard our students,
we cannot be held responsible for personal
injury or loss due to the action of students
which are beyond our control. A signed release
of Indemnity Form will be required to all
students before swimming lesson commence.
Responsibility:
We will not be responsible
for any claims regarding any injury, damage
or loss of life while attending this swimming
lessons. We
deem necessary due to weather conditions
or other conditions beyond our control.
Indemnity
Form:
Each student is required
to sign an indemnity form in the water rafting
site before the trip commences.
Insurance:
Students are advised
to be insured. All our swimming lessons
rate are excludes the insurance coverage.
However, we encourage students/student to
have your own insurance coverage.
Payment
Condition:
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Full payment has to be made before the
starting of swimming lessons. All payments
made are strictly non-refundable
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Payment should be by cash or cross cheque
to Ballzaction bank account.
- Postponement
notice will be provided by BallzAction
or our instructor and sport partner
due to bad weather and other matters
out of our control.
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Postponement notice from student must
be provided by call or email minimum
within 2 working days. Maximum to one
time postpone notice allowed from students/student
per month. Full refund will be entertained
to student who agreed and bound to our
terms and conditions.
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Once payment made. student will received
a Confirmation Letter from Ballzaction.
Only booking with confirmation letter
consider as VALID booking (Please insist
of Confirmation letter once you made
the payment).
Cancellation:
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03-22848928
Print
Water Sports 
Why Use Our Swimming Service:
SAFETY:
14 (Fourteen) days prior to arrival: Full
Refund
Rate Per Pax
